Pattern downloads once purchased are sent in an email as a downloadable link vaild for 24 HOURS. Please make sure you download these within this time in order to not loose your link.
For UK orders please allow 2-7 days for #ONEOFF postage and between 2-6 Weeks for Made To Order.
We send all UK orders recorded dilivery, which covers you for up to £40. Special Delivery is Next day (processing time of 2-3 days) and fully Insured. International orders are sent regular airmail or tracked shipping depending on what the customer selects at the checkout. It is recommended that you choose tracked shipping, as standard airmail is not covered if it is lost or damaged.
Katie Jones does not cover the cost of any additional postage, or refund any shipping charges if products are not right, or if you have purchased the wrong size. This also includes any customs or tax charges. If you are returning an item from outside the EU you need to state that it is a return or it may be charged customs on arrival, which Katie Jones will not be responsible for.
We accept refunds if you change your mind or want to exchange for a different size/style. Refunds are available on #ONEOFF items within 14 days of purchase but customers must notify email@example.com to get approved before sending. Please make sure you put a note in your parcel stating your name, order number and reason for return. Buyer pays postage and is responsible for the item until it is returned.
Returns are not available on Made To Order.
LAST FOR LIFE
On all Katie Jones products we offer a LAST FOR LIFE service which means you can contact us if over time something happens to your piece and we will fix it for you FREE all you have to do is post it back to us. Email firstname.lastname@example.org with subject LAST FOR LIFE for more info.